How do pickup and delivery work in auto transport?
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Quick Answer
Short answer: Pickup is when the carrier takes possession of your car after a joint inspection; delivery is when it's handed back at the destination after a second inspection. Companies give pickup and delivery windows rather than fixed times because a carrier coordinates several cars on each trip.
Last updated: October 23, 2026
Pickup and Delivery Options
The carrier comes to your addresses, or the nearest safe spot. The most common and convenient option. See door-to-door auto transport.
You drop off and collect the car at terminals. Can save money but takes more of your time.
A specific pickup date for an extra fee. See guaranteed car pick-up.
What Happens at Each End
The driver calls ahead with an arrival time. At pickup you inspect the car together, note any existing damage on the Bill of Lading and hand over a key. At delivery you inspect again, note anything new and sign. If you can't be there, a trusted adult can sign for you.
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Get quotes, verify the company and book.
Wash the car, remove personal items and toll tags, and gather your keys and ID.
A carrier is assigned and you get the driver's details.
Inspect the car with the driver, sign the Bill of Lading and take photos.
Usually 1–10 days depending on distance. The driver calls ahead before delivery.
Inspect the car, note any issues on the Bill of Lading, sign and take your keys.
Pickup Day Checklist
- Keys and a spare set, if available
- Photo ID
- About a quarter tank of fuel
- Alarm disabled
- Photos of every side
- A copy of the signed Bill of Lading
Delivery Day Checklist
- Inspect in good light, including the roof and bumpers.
- Compare against your pickup photos.
- Note any new damage on the Bill of Lading before signing.
- Pay the balance as agreed.
Read Bill of Lading explained and vehicle inspection photos.
Quick Answers
Usually a day before and a few hours before pickup and delivery.
Name a backup contact, or ask about a short storage option.
Usually within one to five days, depending on location and season.
Related Questions
Source: every broker and carrier's operating authority, safety rating, and insurance status is public record — verify any company for free at the FMCSA SAFER System.
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