Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you request a quote, book a shipment, or contact us, we may collect:

• Contact Information: Full name, email address, phone number
• Shipping Details: Pickup and delivery ZIP codes, cities, and states
• Vehicle Information: Year, make, model, and operational condition
• Service Preferences: Transport type, desired ship date, special instructions
• Payment Information: Billing details (processed securely through our payment processor — we do not store credit card data)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URL
• Device identifiers and cookie data
• UTM parameters and marketing attribution data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and form entries
• Analyze site traffic and usage patterns
• Deliver relevant advertising (including retargeting)
• Measure the effectiveness of our marketing campaigns

You may control cookies through your browser settings. Disabling cookies may affect certain site functionality.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process quote requests, book shipments, coordinate with carriers, and deliver vehicles
• Communicate: Send confirmations, updates, invoices, and service-related messages
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance
• Marketing: Send promotional offers, newsletters, and relevant content (with your consent where required)
• Improve Our Services: Analyze usage data to enhance our website, pricing, and customer experience
• Legal Compliance: Meet regulatory obligations and enforce our terms of service
• Fraud Prevention: Detect and prevent fraudulent transactions and abuse

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Carrier Partners

To fulfill your shipment, we share only the minimum necessary details — your name, phone number, pickup/delivery addresses, and vehicle information — with FMCSA-licensed, DOT-compliant transport carriers in our verified network. Every carrier we work with has been screened for active operating authority, valid cargo insurance, and safety performance history. These carriers are contractually required to use your information solely to complete your shipment and may not use it for any other purpose. We do not share your data with carriers who have not met our vetting standards.

3.2 Service Providers

We work with third-party vendors who help us operate our business, including:

• Email service providers (for transactional and marketing emails)
• Analytics providers (Google Analytics, etc.)
• Payment processors (Stripe, etc.)
• CRM and customer support platforms
• Cloud hosting and infrastructure providers

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website if such a change occurs.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Quote requests: Retained for 24 months
• Completed shipment records: Retained for 7 years (for legal and accounting purposes)
• Marketing preferences: Until you unsubscribe or request deletion
• Analytics data: Aggregated and anonymized after 26 months

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, contact us at privacy@shipmycarus.com or call 1-888-744-6279.

6. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information. To submit a CCPA request, email privacy@shipmycarus.com.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive database records
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure, SOC 2-compliant cloud infrastructure

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will also send an email notification to registered users.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: