How do you avoid problems with an auto transport broker?
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A straight answer from the ShipMyCar US auto transport team, plus the details that matter before you book.
Quick Answer
Short answer: Check the broker's FMCSA registration and reviews, avoid pressure and large upfront payments, confirm the insurance coverage, and get every quote, agreement and change in writing. If something goes wrong, document it and file a complaint with the FMCSA or BBB.
Last updated: October 23, 2026
Before You Book
- Look up the broker's USDOT and MC numbers on FMCSA SAFER
- Read reviews on Google, Yelp and BBB, focusing on recent ones
- Ask how the broker vets carriers and when you'll get carrier details
- Confirm what's included in the price and the cancellation terms
During the Shipment
- Save every quote, contract, email and text
- Ask for the carrier's name, MC number and insurance certificate after dispatch
- Note every mark on the Bill of Lading at pickup and delivery
If There's a Problem
Raise it with the broker in writing first. If it isn't resolved, file a complaint with the FMCSA National Consumer Complaint Database, your state's transportation agency or the BBB. Learn how ShipMyCar US works on our car shipping services page.
Broker Red Flags
- A quote far below every other quote
- No USDOT or MC number, or one that doesn't match the company name
- Pressure to pay the full amount upfront
- Vague answers about who the carrier will be
- No written price or terms
Signs of a Good Broker
- Shares its license numbers and the assigned carrier's details
- Gives you a written price including fuel and insurance
- Explains the pickup window honestly
- Has a named contact you can reach
- Helps coordinate a claim if something goes wrong
Staying in Touch During Transport
Save the driver's and broker's numbers, keep your phone on during pickup and delivery windows, and ask for updates if a timeline changes. Read why an auto transport broker is your best choice and how to choose the best car shipping company.
Quick Answers
Call your broker for an update and ask about options like a wider window or expedited service.
You owe only the price confirmed in writing. Call your broker before releasing the car.
The carrier's insurance pays valid claims; a good broker helps you coordinate it.
Related Questions
Source: every broker and carrier's operating authority, safety rating, and insurance status is public record — verify any company for free at the FMCSA SAFER System.
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